Privacy Policy
Last updated: June 16, 2026
This Privacy Policy explains how SusuFlex ("we", "our") collects, uses, and protects your information when you use our website and app.
Information We Collect
- Account data: name, email, phone, profile photo.
- Payment data: processed by Stripe; we do not store full card/bank details.
- Usage data: device info, logs, analytics events.
- Communications: messages, support requests, feedback.
How We Use Information
- Provide and improve the service, including payments and notifications.
- Prevent fraud, improve trust scores, and ensure platform integrity.
- Communicate updates, security alerts, and product news (you may opt out).
- Comply with legal obligations.
Sharing
- Service providers / processors:
- Stripe — payment processing and money movement (card/bank details, transaction data).
- Google Analytics & Google Tag Manager — site-usage analytics (loaded only with your consent; pseudonymous usage and device data).
- Formspree — waitlist and contact form delivery (name, email, message).
- SendGrid — transactional and confirmation emails (email address).
- Tawk.to — live-chat support, where offered (chat messages, and email if you provide it).
- Firebase Hosting & Cloud Functions (Google) — website hosting and backend (IP address, request metadata).
- Other members: limited profile and trust signals when you join circles.
- Legal: to comply with law or protect rights and safety.
Data Retention
We retain data while your account is active and as required for legal, tax, and compliance purposes.
Security
We use encryption in transit, access controls, monitoring, and Stripe's PCI-DSS compliant infrastructure. No system is 100% secure—use strong passwords and enable available protections.
Your Choices
- Access/update your profile in the app.
- Request deletion: available when you have no active circles or outstanding balances.
- Marketing opt-out: use unsubscribe links or contact support.
International Users
Your data may be processed in the United States and other countries where we or our providers operate.
Children
Our service is not directed to children under 13. We do not knowingly collect data from children under 13.
Cookies & Tracking
We use cookies and similar technologies to improve your experience:
- Essential cookies: Required for basic site functionality and security.
- Analytics cookies: Help us understand how visitors use our site (Google Analytics).
- Preference cookies: Remember your settings like dark mode and language.
Analytics cookies load only after you choose “Accept all” in our cookie banner; choosing “Essential only” keeps Google Analytics off. You can also control cookies through your browser settings. Blocking some cookies may impact site functionality.
Your Privacy Rights (GDPR & CCPA/CPRA)
Depending on where you live, you may have the right to access, correct, delete, or port your personal data, to withdraw consent, and to object to or restrict certain processing. To exercise any of these rights, email compliance@susuflex.com and we will respond within the timeframe required by applicable law.
California residents (CCPA/CPRA): We do not sell your personal information, and we do not share it for cross-context behavioral advertising. To make a “Do Not Sell or Share My Personal Information” or other privacy request, email compliance@susuflex.com.
Contact
Email: compliance@susuflex.com